Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@binti.ie.

If your return is accepted, we’ll send you a return shipping label, together with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at info@binti.ie.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain types of items cannot be returned, including perishable goods, custom or personalised products, personal-care goods, hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a particular item.

We do not accept returns on gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If the merchandise is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@binti.ie.